Where is Guns and Hoses Gear located...
Guns and Hoses Gear is owned by South Bay Custom Printing LLC. We are located at 2730 Monterey St., Suite 108 in Torrance, California.
(We are warehouse/office/fulfillment center - we do not normally allow walk-ins for retail sales. Pick up of orders may be allowed with prior arrangements.)
Our phone and fax is 855-998-4327. However, for quicker service, please fill out our Contact Form.
What brand of shirts are used...
Shirts vary depending on the particular manufacturer of the item. For our custom jobs, we prefer to use Alstyle (AAA). You may view our collection of items here. Do not hesitate to contact us if you have any questions.
For Official Department merchandise - the individual departments have requested their own shirt brands.
Can I order custom shirts...
Absolutely! That is our specialty! We have numerous customers that we print for, from police departments to schools. Our prices are difficult to beat. Please fill out this form and we will get back to you as soon as possible with an estimate. Check out some of our previous work here: Customer Designs
What else do you offer...
This is exciting for us... we add new stuff frequently! Majority of our merchandise is completed in-house, which makes our overhead low. That means that the prices are hard to beat. We offer Silk Screening (T-Shirts, Hoodies, etc.), Embroidery (Hats, Beanies, Alpha Bomber Jackets, Hoodies, etc.), Coffee Mugs (sublimation), Travel Mugs (Lasered), Decals, Stickers, Challenge Coins, Banners, Mouse Pads and much more. If you are looking for something in particular, please contact us and we assist you!
We are also offering licensed merchandise. We do NOT print the licensed merchandise (unless approved by the license holder) in house - we get the items shipped to us. There are instances in which we offer the item(s) prior to having the item(s) in stock in order to get an idea of quantities that we may need to order. We are unable to customize licensed merchandise.
If you are attempting to purchase an item and you are receiving a notice stating, 'Content protected - please log in with your customer account to continue', then you are ineligible to purchase that particular item.
We print shirts for individual departments in which they request us not to sell their item(s) to non-department personnel. If you feel that you are receiving the notice and you are part of the particular department or division, please contact us. We will then verify with our contact who requested the merchandise to be protected. Once verified, you must create an account with our website. After your account is created, we will give you the permissions needed to purchase the item(s).
Is the official department merchandise legit...
Yes, the official department merchandise is from the individual department(s) and we have received permission to sell the items. The individual department(s) receive payment for their item(s) sold.
We either 1) print the shirts for the department so that they can sell them at functions (and so we can help make them a profit by selling for them) or 2) the department provides the shirts to us so that you could locate official department shirts.
If you would like us to sell your department shirt, please contact us.
How much is shipping...
Spend $0.01 to $19.99, $4.50 Shipping
Spend $20.00 to $39.99, $5.50 Shipping
Spend $40.00 or over, Free Shipping!Locations other than USA
Spend $1 to $59.99, $20.00 Shipping
Spend $60.00 to $84.99, $28 Shipping
Spend $85.00 to $99.99, $35 Shipping
Spend $100 or More, $40 Shipping
Why is shipping cost the amount it costs...
Due to spikes in our price for shipping, we have raised the pricing. Keep in mind that we have to account for supplies (packaging, labels, etc.), tracking and dropping off the items to the post office. We noticed that dropping items off at the post office have lowered the amount of 'lost' items. However, we notice that there are still instances in which a package is 'lost' at USPS.
How long does it take to get my order...
Shipping in stock items are processed immediately and normally leave our shop within one to three business days.
There may be instances in which shipping may take longer. This could be for a number of reasons, however the main one we can foresee is being called out to work - we work as First Responders.
If an item is back ordered or out of stock, the item(s) may take 3-5 days (for production of apparel) and may take up to 2-3 weeks for patches/coins.
You will be notified of any delays.
Shipping of custom jobs can be discussed with your representative.
Licensed items may be back ordered. Licensed items are ordered from our vendor - there may be a 3-5 day delay for us to receive the licensed items.
Note: Pre-Sale items have an approximate shipping date listed in the description of the item.
How is my order being shipped...
Items are shipped via USPS, however we reserve the right to ship via any carrier at any time.
What is your return policy...
You must contact South Bay Custom Printing LLC within 7 days of receiving your order. Items that you wish to return or exchange must have a Return Authorization Number. You may use this form to receive the information. The customer will pay any and all shipping fees unless South Bay Custom Printing LLC shipped the wrong item(s) and/or size which was ordered.
Custom items may not be returned.
Face masks may not be returned.
Refunds (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval status of your refund.
If you are approved, your refund will be processed with the same form of payment that you used.
Situations where only partial refunds are granted: (if applicable)
Items with obvious signs of use
Any item not in it's original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
The best way to contact us is via email. You may use the Contact Us Form. You can also choose to call us: (855) 998-4327.