FAQ

Where is Guns and Hoses Gear LLC located...

We are located at 1815 W 205th St, #210 in Torrance, California.

What brand of shirts are used...

Shirts vary depending on the particular manufacturer of the item. For our custom jobs, we prefer to use Alstyle (AAA). If you have any questions regarding a particular item, please contact us.

 

Can I order custom shirts...

Absolutely! That is our specialty! We have numerous customers that we print for, from police departments to schools. Our prices are difficult to beat. Please fill out this form and we will get back to you as soon as possible with an estimate. Check out some of our previous work here: Customer Designs

 

What else do you offer...

This is exciting for us... we add new stuff frequently! Majority of our merchandise is completed in-house, which makes our overhead low. That means that the prices are hard to beat. We offer Silk Screening (T-Shirts, Hoodies, etc.), Embroidery (Hats, Beanies, Alpha Bomber Jackets, Hoodies, etc.), Coffee Mugs (sublimation), Decals, Stickers, Challenge Coins, Banners, Mouse Pads and much more. If you are looking for something in particular, please contact us and we assist you!

 

Content protected...

If you are attempting to purchase an item and you are receiving a notice stating, 'Content protected - please log in with your customer account to continue', then you are ineligible to purchase that particular item. 

We print shirts for individual departments in which they request us not to sell their item(s) to non-department personnel. If you feel that you are receiving the notice and you are part of the particular department or division, please contact us. We will then verify with our contact who requested the merchandise to be protected. Once verified, you must create an account with our website. After your account is created, we will give you the permissions needed to purchase the item(s).

 

Is the official department merchandise legit...

Yes, the official department merchandise is from the individual department(s) and we have received permission to sell the items. The individual department(s) receive payment for their item(s) sold.

We either 1) print the shirts for the department so that they can sell them at functions (and so we can help make them a profit by selling for them) or 2) the department provides the shirts to us so that you could locate official department shirts.

If you would like us to sell your department shirt, please contact us.

 

How much is shipping...

USA - $3

 

How long does it take to get my order...

Shipping in stock items are processed immediately and normally leave our shop within one business day. If an item is back ordered or out of stock, the item(s) may take 5-10 days (for production). Shipping of custom jobs will be discussed with your representative.

 

How is my order being shipped...

Items are shipped via USPS, however we reserve the right to ship via any carrier at any time.

 

What is your return policy...

You must contact Guns and Hoses Gear LLC within 7 days of receiving your order. Items that you wish to return or exchange must have a Return Authorization Number. You may use this form to receive the information. The customer will pay any and all shipping fees unless Guns and Hoses Gear LLC shipped the wrong item(s) and/or size which was ordered. 

Custom items may not be returned.

 

Refunds (if applicable)

Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval status of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your method of payment (credit card or PayPal).

 

Situations where only partial refunds are granted: (if applicable)

Items with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

 

More questions...

The best way to contact us is via email. You may use the Contact Us Form. You can also choose to call us: (855) 998-4327.