FAQ

Where is Guns and Hoses Gear located...

Guns and Hoses Gear is operated by South Bay Custom Printing LLC (SBCP). We are located at 2730 Monterey St., Suite 108 in Torrance, California.

(We are warehouse/office/fulfillment center - we do not normally allow walk-ins for retail sales. Pick up of orders may be allowed with prior arrangements.)

Phone Number

We request email messages for quicker service. Please fill out our Contact Form.

What brand of shirts are used...

Shirt brands vary depending on the particular design - some designs come out better on certain shirts. We prefer to use Alstyle (AAA).

For Official Department merchandise - the individual departments have requested their own shirt brands.

Can I order custom shirts...

Absolutely! SBCP specializes in custom apparel!

You can visit our website at www.southbaycustomprinting.com.

There is a lot of information on our website.

What else do you offer...

SBCP offers a wide range of items - please visit our website www.southbaycustomprinting.com. Our website has a lot of information to assist with any project.

Content protected...

If you are attempting to purchase an item and you are receiving a notice stating, 'Content protected - please log in with your customer account to continue', then you are ineligible to purchase that particular item. 

We print shirts for individual departments in which they request us not to sell their item(s) to non-department personnel. If you feel that you are receiving the notice and you are part of the particular department or division, please contact us. We will then verify with our contact who requested the merchandise to be protected. Once verified, you must create an account with our website. After your account is created, we will give you the permissions needed to purchase the item(s).

Is the official department merchandise legit...

Yes, the official department merchandise is from the individual department(s) and we have received permission to sell the items. The individual department(s) receive payment for their item(s) sold.

We either 1) print the shirts for the department so that they can sell them at functions (and so we can help make them a profit by selling for them) or 2) the department provides the shirts to us so that you could locate official department shirts.

If you would like us to sell your department shirt, please contact us.

How much is shipping...

USA

Spend $0.01 to $11.99, $4.00 Shipping

Spend $12.00 to $23.99, $6.00 Shipping

Spend $24.00 to $35.99, $8.00 Shipping

Spend $36.00 to $49.99, $10.00 Shipping

Spend $50.00 or over, Free Shipping!

Locations other than USA

Spend $1 to $59.99, $20.00 Shipping

Spend $60.00 to $84.99, $28 Shipping

Spend $85.00 to $99.99, $35 Shipping

Spend $100 or More, $40 Shipping

Why is shipping cost the amount it costs...

Due to USPS recently raising prices for shipping, we have had to raise pricing. Keep in mind that we have to account for supplies (packaging, labels, etc.), tracking and dropping off the items to the post office. We noticed that dropping items off at the post office have lowered the amount of 'lost' items. However, we notice that there are still instances in which a package is 'lost' at USPS.

How long does it take to get my order...

Shipping in stock items are processed immediately and normally leave our shop within one to two business days.

There may be instances in which shipping may take longer. This could be for a number of reasons, from availability of that item or an issue with the order. We will contact you if there is an issue.

If an item is back ordered or out of stock, the item(s) may take 3-5 days (for production of apparel) and may take up to 3-4 weeks for patches/coins.

Note: Pre-Sale items have an approximate shipping date listed in the description of the item.

How is my order being shipped...

Items are shipped via USPS, however we reserve the right to ship via any carrier at any time.

What is your return policy...

You must contact South Bay Custom Printing LLC within 7 days of receiving your order. Items that you wish to return or exchange must have a Return Authorization Number. You may use this form to receive the information. The customer will pay any and all shipping fees unless South Bay Custom Printing LLC shipped the wrong item(s) and/or size which was ordered. 

Custom items/orders may not be returned.

Face masks may not be returned.

Refunds (if applicable)

Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval status of your refund.

If you are approved, your refund will be processed with the same form of payment that you used.

Situations where only partial refunds are granted: (if applicable)

Items with obvious signs of use

Any item not in it's original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery 

More questions...

The best way to contact us is via email. You may use the Contact Us Form.